I came across this story in the Mail and as shocking as it is that someone would actually do this and I’m sure it’s not the first time it has happened. To feel like your time has been wasted because the customer had requested other quotes is crazy! No one should just go with the first company to come along
We saw a job recently which was a complete mess. A builder had said they would fit a conservatory along with other work he was doing in a lady’s house! For us this is a big ‘no no’ as we believe you are an expert at one thing. Continue reading
One of our recent orders got me thinking about offers! Now we as a business don’t do offers and I will explain why later but a customer asked if we could throw in triple glazing on this order and we said no! here’s why…
The order was for a house full of windows and doors, they were to be installed on a lovely house and it is a job anyone would want, so Continue reading
I thought this was an interesting story, this glazing companies good customer service may have just well saved their lives! They had been back three times with out fuss to adjust a door that seemed it was subsiding when it was actually the house!! Continue reading
Now I have nothing against awards at all, it can be good for moral and a bit of friendly competition can’t do any harm! But can it get too much? And is it accurate and fair? This is quite a complicated question with so many scenarios so I will try make it as simple as I can, there is no right answer here but just me saying what I think.
I am referring to the glazing industry mainly here as that is where I see it the most! Although seeing other awards has got me thinking too! I will start with the non glazing example! Continue reading
We have a very open and honest approach to our business and in return we have very nice and understanding customers.
No one likes to be treated like a number, especially if you are spending a lot of money with some long-term important decisions to make about their homes.
So taking time to make sure the customer understands everything Continue reading