We have a very open and honest approach to our business and in return we have very nice and understanding customers.
No one likes to be treated like a number, especially if you are spending a lot of money with some long-term important decisions to make about their homes.
So taking time to make sure the customer understands everything Continue reading
Anglian Home Improvements recently asked me if this new change would be good or bad, to be honest I can’t really answer that question! I feel it needs to be broken down into a few questions as surely it will depend on what point of view you are looking at it from! You need to know the source before collecting the information as if you are just asking tradespeople the result will be different from home owners!!! So… Continue reading
It’s been a long while, if ever, that tradesmen have been trusted in the industry, even though there are only a small amount of ‘cowboys’ compared to respectable businesses, you can’t blame a customer for being cautious. I would only be happy having work done by someone who was recommended to me by a friend or a person I knew. Some people go as far as visiting an installers previous job to talk to their customer and check their work. They are usually investing a lot of money in their project so they do need to know who they are dealing with. Continue reading
Customer satisfaction is our number one priority, so we are very pleased with our feedback recently.
Good communication is a must, customer’s obviously don’t like to be left waiting just as we don’t. This is something that annoys me immensely so it really is something we keep on top of. Continue reading